Return Policy

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PRODUCT RETURNS & REFUNDS POLICY

Ditawa Farms

Effective Date: [Insert Date]

Ditawa Farms is committed to delivering fresh, high-quality agricultural products produced using ethical and organic farming practices. Due to the nature of farm products, particularly perishable goods, this policy outlines clear conditions regarding returns, refunds, and replacements.

1. Nature of Products

Most products sold by Ditawa Farms—including fresh vegetables, fruits, meat (beef and mouton), honey, and other farm goods—are perishable. As such, these items are generally non-returnable once delivered or collected.

Customers acknowledge that natural variations in size, color, texture, and taste may occur due to seasonal and organic farming conditions.

2. Eligible Cases for Returns or Refunds

Returns, refunds, or replacements may be considered strictly under the following circumstances:

  • Delivery of incorrect products

  • Products received in a spoiled, damaged, or unsafe condition

  • Quality issues caused by pre-delivery handling by Ditawa Farms

All claims must be submitted within 24 hours of delivery or pickup.

3. Reporting a Product Issue

Customers must notify Ditawa Farms promptly via:

Supporting evidence such as photos, order numbers, and descriptions may be required for verification.

4. Resolution Process

Upon review, Ditawa Farms may offer one of the following at its sole discretion:

  • Replacement of the affected product

  • Partial or full refund

  • Store credit for future purchases

Refunds, when approved, will be processed within a reasonable timeframe.

5. Non-Eligible Situations

Returns or refunds will not be granted for:

  • Customer preference or change of mind

  • Improper storage or handling after receipt

  • Failure to be present at delivery

  • Natural variations in farm products

6. Policy Amendments

Ditawa Farms reserves the right to update this policy at any time without prior notice.